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Ultimate Back Store Blog

See what other people are saying about UltimateBackStore.com. Also don't forget to share your shopping experience!

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"I have been looking for the ijoy 300. There are many sites that redirect me to your site but you don't appear to have it. Maybe you need to correct that."
Betty from Michigan
Aug 24, 2010

"I love my new Embody chair! Thank you!"
Patsy from MN
Aug 24, 2010

"I was very pleased with the entire process. The Herman Miller Aeron chair is SOOOOO comfortable. It has really helped my back problems. Great site! "
Stephen from LA
Aug 24, 2010

"Good fast delivery."
Anne from VA
Aug 11, 2010

"The sales rep was very helpful during the process"
Mario from TX
Jul 16, 2010

"My order went smoothly and I received my CustomAir Backrest Support in a very timely manner."
Marta from
Jul 12, 2010

"It came one day after (one week ) so it is ok - and it is very good. "
Susanne from IN
Jul 02, 2010

"What size lift chair for under 5'4" 191 pounds; 5'9" 169 pounds? Cheapest price for golden 505M? Sharon Lunne"
Sharon Lunne
Jun 04, 2010

"How would a lift chair ship to Miller,SD? Sharon Lunne"
Sharon Lunne
Jun 04, 2010

"hanks for having a great product at a great price."
Peter from CA
May 27, 2010

"I was very pleased with the service I received. And the shipping was extremely fast. Would definatley shop with them again."
Kasey from CA
May 24, 2010

"An altogether pleasant experience...my chair arrived in record time, I'm very pleased. Thanks!"
Melinda from NY
May 24, 2010

"This was a warranty issue. I dealt with Joe Colianne and he quickly resolved the issue and sent out replacement parts."
Tamara from CA
May 24, 2010

"This is my third time ordering with your company. I love my product and its helps my back a lot."
Doris from OH
May 24, 2010

"I was pleasantly surprised to talk to an American that I could understand...thank you!"
Greg from GA
Apr 23, 2010

"A very smoth online transaction."
Kent from IN
Apr 07, 2010

"Delivery was much quicker than I had expected, a pleasant surprise. The Eames chair arrived in perfect condition!"
James from CA
Apr 05, 2010

"AWESOME COMPANY!!! LOVE THE CHAIR!!!!"
Jay from KA
Apr 05, 2010

"y new chair is the best place to be in at my house....so great for back and legs..the electric model is an added bonus for those of us who are older (had manual one before and parted with it...gave to my son who had.. serious back pain..he can't live without it) Now he gifted me with the electric one for my birthday...I love it."
Libera from NY
Mar 29, 2010

"My online shopping experience was both expedient and efficient and I intend to shop again at the Ultimate Backstore. Thank you"
Donald from NY
Mar 26, 2010

"Thank you very much!"
Chris from FL
Mar 11, 2010

"I ordered my Herman Miller chair on Thursday afternoon, and received it on Tuesday morning. (in south Florida) Everything was correct, just as I ordered it!! Thank you very much!!! I will reccomend you to anyone looking for a quality product!"
Chris Poulin
Mar 03, 2010

"The order arrive on time and in perfect condition. I was very pleased with the overall experience."
Robert from FL
Mar 01, 2010

"We had a happy Wrap from over 20 yars ago. We were pleased to see that the business was still around and doing so well. We will be or in the future.. Please let us know what's new!"
Angie from WI
Mar 01, 2010

"he entire experience has been very positive...from online selection to ordering, online tracking and delivery...and of course, the actual product. More companies should operate they way your organization does. thanks again!"
Pat from NY
Feb 16, 2010

"I wish the website showed prices!!!!"
jo
Feb 14, 2010

"The product was top quality but that wasn't the most impressive thing. I ordered a fairly "custom" piece and, with FREE shipping, it arrived extremely quickly. Excellent!! I couldn't be more pleased. Thanks!"
Aaron from MA
Feb 09, 2010

"Thank you!! I love my new chair!!! ...and I'm glad I found it at an affordable price!!"
Patrick from LA
Feb 01, 2010

"Your representative Joe Colianne was extremely helpful, delivering superior support to us by providing an additional photograph of the chair color and by clarified information about its voltage. The chair was shipped when Joe told us and arrived on time with very good coordination from your shipper. We're very pleased with the chair, Mr. Colianne and your shipper. Thanks again. "
Calvin from FL
Jan 27, 2010

"My wife loves the chair. Herman Miller rules!"
Shannon from NY
Jan 21, 2010

"The entire experience has been very positive...from online selection to ordering, online tracking and delivery...and of course, the actual product. More companies should operate they way your organization does. Thanks again!"
Patrick from NY
Jan 19, 2010

"The person who helped me was very accommodating and helpful. I appreciated it."
Nancy from CA
Jan 19, 2010

"My chair came with a broken piece, but the people I dealt with over the phone fixed the problem and sent me a replacement part. The customer service I worked with was spectacular! Thanks."
Nathan ftrom IL
Jan 19, 2010

"The product was top quality but that wasn't the most impressive thing. I ordered a fairly "custom" piece and, with FREE shipping, it arrived extremely quickly. Excellent!! I couldn't be more pleased. Thanks!"
Aaron from MD
Jan 19, 2010

"I was pleased and impressed with the service on the phone and the prompt delivery."
Mary from TX
Jan 08, 2010

"I am very pleased. I am certain I will make future purchases from you."
Bala from TX
Jan 08, 2010

"The neck wrap I got was for my 82 year old mother. I can't wait to buy one for myself! She loves hers!"
Melanie from IN
Jan 08, 2010

"I had a really nice man helping me."
Mary from WI
Jan 08, 2010

"Excellent prices and quick delivery. I am extremely satisfied and will use in the future. "
Jeff from CA
Jan 06, 2010

"The products have arrived well packaged and on time."
Garri from SC
Jan 06, 2010

"Shipping/Delivery was excellent."
Brian D. from
Dec 29, 2009

"All service was excellent chair was delivered to my daughter. Everyone was polite too. "
Donna R. from NY
Dec 29, 2009

"Order arrived much sooner than originally expected. My purchase experience was outstanding and I commend you for using FedEx. They are always fast and efficient."
James B. from NC
Dec 29, 2009

"Thank you for a great price on a great product."
Brian Lawson
Dec 29, 2009

"Great service - I needed to change my order and it couldn't have been any easier."
Thomas from CA
Dec 22, 2009

"The products have arrived well packaged and on time."
Garri from SC
Dec 22, 2009

"Thank you, I will order again!"
Gerald from TX
Dec 13, 2009

"Exceptional service from ordering to receipt. Thanks - doing business with you was a pleasure"
Douglas from TX
Dec 13, 2009

"The chair delivered was very nice and efficient."
Lynn from CO
Dec 11, 2009

"Glad that you had this in stock. CSN Chairs (the Herman Miller store online) said that if they didn't have it stock, no one would - - but you proved them wrong. Thanks for the quick shipping."
Tom from PA
Dec 08, 2009

"There are many options for the Aeron chair - the telephone help from the company's Product Specialists was invaluable - it made it so much easier. Wonderful service, thanks so much!"
Flavia A. from New York City
Dec 01, 2009

"It was honest and easy."
Gary I., Scotsdale, AZ
Nov 30, 2009

"Customer service was outstanding, i placed my order online based solely off the website, upon placing my order i received 2 different customer service calls from gentlemen named Mike and Bill, both were exceptional. 1 call being my order had the wrong zip code, Mike had already looked up the correct zip and just called to confirm. Bill called to inform me that my order had some flaws with the way i ordered the chair, walked me through options, corrected the order and shipped the chair the same day. I would strongly recommend your organization to anyone. In my opinion, this economic environment requires some competitive advantage to stay in business, I found your advantage to be customer service, that is the best possible advantage to have, it definitely encourages me to use your company again and to recommend your company to others."
Bryce M., Louisville, KY
Nov 30, 2009

"I also called for customer support during my online purchase. Josh was extremely professional and helpful."
Karen R. from Pittsburgh, PA
Nov 30, 2009

"Website had all the info needed to make decision."
Pavan N. , Raleigh, N.C.
Nov 30, 2009

"My order was shipped but refused at the delivery point. When I called, Matt the cs rep was professional, followed through, helpful and genuinely concerned about my order. I have ordered from you guys a few times and I will continue to do so in the future."
Chris C from San Francisco, CA
Nov 30, 2009

"The cushion is exactly what I was looking for and expected. I have only used it for a couple of weeks, but it is working perfectly."
Christine from CN
Nov 30, 2009

"I also called for customer support during my online purchase. Jason was extremely professional and helpful"
Karen from PA
Nov 30, 2009

"When i called, Matt the cs rep was professional, followed through, helpful and genuinely concerned about my order. I have ordered from you guys a few times and I will continue to do so in the future."
Chris from CA
Nov 30, 2009

"My husband loves his Aeron chair. With your prompt delivery it arrived in time for his birthday. Thank you."
Roberta from CA
Nov 24, 2009

"This is the second time we've ordered from you and once again we received great service and a quality product. We will use you again if the need arises. "
Marianne from CA
Nov 17, 2009

"We are very pleased with your product. It works great and it is being used on a daily basis. Thank you"
Dolph from NY
Nov 12, 2009

"what coupons are available? "
dmviccar
Nov 10, 2009

Reply: We have different coupons available at different times of the year. Call one of our knowledgable product specialists for current promotions and discounts that are available.

"I was very pleasant experience. My order arrived before it was promised so we were very happy."
Shirley from FL
Nov 05, 2009

"I am very satisfied with my purchase and the service I received."
Edward from FL
Nov 02, 2009

"I have no complaints. Even the extra flyer instructions on posturefit installation was very helpful."
Smith from PA
Oct 29, 2009

"Very efficient process; product actually arrived a day ahead of schedule, thanks to FedEx."
Roderick L. from Woodside CA
Oct 27, 2009

"Excellent service. Thank you."
John from IL
Oct 27, 2009

"Every time I order online I'm amazed that my chair shows up the very next day. Even if I am in the local area, this is excellent service on your part. "
David Odren
Oct 26, 2009

"Ultimatebackstore.com had the best price on the Embody chair. Upon calling, I figured the phone call would go unanswered, but to my surprise, a customer service rep, Randy, picked up within two rings. He was very professional and knowledgeable about the different seating options. I got my Embody within a week. I'm very satisfied! My back thanks you!"
Frank from AK
Oct 26, 2009

"We are extremely happy with our iJoy massaging chair."
Richard from LA
Oct 20, 2009

"Excellent service. Thanks"
Augusto from FL
Oct 20, 2009

"I ordered a floor model Leap chair and the quality was so high it was impossible to differentiate from a new chair. I ordered it in the morning and received it the next morning - free shipping too! Ultimate is a pleasure to deal with via Internet and phone."
Bill from Ohio
Aug 19, 2009

"I did my research to find a place that had a good price on ijoys. i found the ijoy130 on ultimatebackstore.com and was happy with the pricing and the fact that they offered 12 month financing. I recieved my chair today in perfect condition. im very happy with the constumer support and quality of service. i would definately recommend anybody to shop here and i definately will shop here again in the future. thanks ultimatebackstore."
christopher munoz
Aug 14, 2009

"I am currently in the market for a Tempurpedic mattress and while I havent placed the order yet, I certainly plan on purchasing it from Ultimate Back Store after speaking with Jamie! He is very courteous, knowledgable and honest. Qualities I couldnt find from several local stores. It's no wonder three frends have recommended me to him and Ultimate Back Store. Thanks Jamie!"
Rich B
Jul 15, 2009

"I am currently in the market for a Tempurpedic mattress and while I havent placed the order yet, I certainly plan on purchasing it from Ultimate Back Store after speaking with Jamie! He is very courteous, knowledgable and honest. Qualities I couldnt find from several local stores. It's no wonder three frends have recommended me to him and Ultimate Back Store. Thanks Jamie!"
Rich B
Jul 15, 2009

"Thanks, I am pleased with the product."
Maryanne from NJ
Jul 14, 2009

"Does any store in the Central Florida area (Tampa, Orlando, or Lakeland) carry your chairs? Archie Buie"
Archie Buie
Jul 09, 2009

"You have the best prices and most wonderful products! I told everyone I know via twitter and facebook! thanks! "
L. Sweet from CA
Jul 06, 2009

"After scouring the internet looking for a reasonably priced Aeron chair, I found the Ultimate Back Store. My chair was extremely well priced, arrived early, and is in perfect condition. Thanks Ultimate Back Store!"
Kinsey from FL
Jul 02, 2009

"After I placed my order I realized I screwed up. I called customer service, and after a short five minute conversation, the excellent service rep amended my order so that I could really get what I was looking for. Awesome!"
Christine K from CA
Jul 02, 2009

"Excellent customer service. Randy contacted us explaining the problem with our order and sent fabric swatches to us which helped with our decision. "
Patti from FL
Jun 24, 2009

"i was wanting to know if you have a free catalogs?is there a store,where?,there toll free # for est. time sun.-sat.please.e-mail me back,let me know.e-mail- joleigh34@yahoo.com thanks,joleigh.thanks alot.6-19-09."
joleigh
Jun 19, 2009

Reply: We do have free catalogs; if you send us an email at customercare@homeofficesolutions.com with your address we can send one out to you. We have had stores serving the Chicagoland area for over 14 years, and rescently opened our newest 4,000 sq ft store in Northbrook, IL.

"Everything was exactly as advertised, which is not always the case with online shopping. I got the product that I wanted and I am happy. Thanks, Ivan"
Ivan D. from CA
Jun 11, 2009

"Your site provided easy and hassle free ordering. Everything Arrived in good order. Thanks."
Jen B. from MA
Jun 11, 2009

"Aeron deep casters did the trick! Thanks! "
Tyler H.
Jun 08, 2009

"The customer care representative was excellent. I was contacted right away."
Paul from GA
Jun 02, 2009

"Ordering from your company was easy. It device was easy to install and I am very happy with it"
Patty
May 06, 2009

"We are happy with our order and the delivery. Thank you."
James from MS
May 02, 2009

"Thanks again! I have ordered several chairs from you and like the way you do business!"
Ronald from IN
Mar 27, 2009

"I will definitely order from this site again. Thank you."
Kevin from New York
Mar 24, 2009

"I was really pleased to find that you sold the new casters I needed for my Aeron chair. Most of the sites I visited seemed to only sell the casters attached to a new chair. They were very easy to find and purchase on your site and I received them very quickly. Thanks!"
Janice from WA
Mar 23, 2009

"24,big red ave,toronto,ontario,m1v1n9,canada"
stanford d'souza
Mar 16, 2009

"I have already referred your firm to my it guy since he is looking for the identical chair i bought and your service is so good."
Mike K.
Mar 04, 2009

"I have already referred your firm to my it guy since because you're service was so good."
Mike K.
Mar 04, 2009

"You really don't see service like this anymore! So excellent! "
Bobbie from SC
Feb 23, 2009

"The whole experience was excellent all around and I have no criticism to give whatsoever. You have a nice company and I would definitely buy from you again."
James from NY
Feb 21, 2009

"Excellent company, each employee really does care. It's nice to see this, especially in the digital age. By the way, chair is EXCELLENT. Herman Miller makes a nice product, and yes, but it is definitely worth it."
James F. from NY
Feb 12, 2009

"he back support system I purchased for my car has helped tremendously! Thank you."
Nicola E.
Feb 12, 2009

"I really appreciated the notification I received from your customer service. Most companies aren't as good."
Sue B.
Feb 04, 2009

"Everything arrived very fast! Thanks so much!"
Greg R. from IL
Feb 04, 2009

"Everything worked out. I appreciate the service."
Jeffery from WA
Feb 03, 2009

"Good purchasing experience!"
J. Hanks from CA
Feb 03, 2009

"Great service! Thanks for everything!"
Carolyn V.
Jan 26, 2009

"I got quick delivery, so I would order from this site again. I even called for help on how to install my new wheels and someone actually answered the phone and gave me a tip on how to install them. In a world with ongoing phone trees, I was pleasantly surprised."
Carine B. from CA
Jan 23, 2009

"Customer service was very efficient and cheerful. I really thought the customer representative, Marge, was very professional and personable."
Bryan K
Jan 06, 2009

"I purchased a Christmas gift, and as promised my order arrives earlier than expected. The item was everything I expected it to be. This was a very good experience. Thank you."
Margie M.
Jan 05, 2009

"We are so happy with the chair and we appreciate the free shipping. Thank you very much! "
Randy
Jan 02, 2009

"Great service and experience!!"
Sheri W.
Jan 02, 2009

"Great job with everything! Thanks!"
Marvin C.
Jan 02, 2009

"The chair is PERFECT and my wife LOVES IT! Thank you so much! "
Loren Krasner
Dec 30, 2008

"I had questions about my chair after arrival and the telephone support was very knowledgeable and helpful."
Beverly K.
Dec 28, 2008

"It was a good experience!"
Maura
Dec 26, 2008

"I recieved great service and on-time-delivery."
Adolfo G.
Dec 26, 2008

"Great Service and price. The product is great, too."
Elizabeth S.
Dec 26, 2008

"My hair arrived just as described....Perfect."
Randi C.
Dec 26, 2008

"The product came in a day early. It was perfectly packaged. Thank you!"
Edmond L.
Dec 22, 2008

"I am a happy repeat customer and will shop with the Ultimate Backstore again. "
Babara
Dec 19, 2008

"The packaging was top notch. There was nothing that was going to damage my goods! Thank you very much. I will definitely continue to be a customer!! Happy Holidays!"
Barbara B.
Dec 18, 2008

"I was totally blown away by your customer service. I ordered online but I had a question so I called the CSNumber on the screen. A gentleman answered my question and mentioned that if I put his name in the comments box he would expedite the order and it would go out that day. This was Thursday afternoon, 11/13. I received tracking info that said Fedex had picked it up and expected to deliver on Saturday. This was perfect since the item was for my husband's birthday on 11/16. Fedex delivered my husband's new office chair at 11am on Saturday. I was very pleased. Thank you!"
Wendy Martinoni
Dec 11, 2008

"I was impressed by how quickly the chair arrived. It was also very easy to assemble. It is difficult to find well designed office chairs, I will keep your address handy for future reference. Thank you!"
Ellen Nasi
Dec 11, 2008

"Nice dealing with you."
Ben Knecht
Dec 11, 2008

"First class all the way"
George Hardin
Dec 11, 2008

"I love the chairs! "
Byron Sanderson
Dec 11, 2008

"I absolutely love the chair and the backpacks. My kids are really happy too!"
Catherine C.
Dec 05, 2008

"Very quick delivery, site was easy to navigate. "
Rob Horton
Nov 25, 2008

"This is the second chair I have purchased from you in one year. Both experiences were great and the chairs are beautiful and are of high quality."
Laura Schneider
Oct 03, 2008

"Fast shipment. I appreciate the free shipping. Thank you."
Maciej Nowak
Oct 03, 2008

"I initially submitted an inquiry about the item, and was pleased with the timely response; which helped me with the decision to purchase from your company."
David Dozier
Oct 03, 2008

"I just wanted to thank you for your very prompt delivery of my recent order. I placed my order Sunday evening and it was delivered by FedEx on Tuesday. I really appreciate the quick response, and I will remember your store for future purchases."
Curtis from East Lansing, MI
Sep 24, 2008

"We are very pleased with the quality and comfort of the chairs that we purchased!"
Kathrynne from Duluth, MN
Aug 06, 2008

"My chair is excellent and functions as intended. It is almost like having a chiropractor in the house. One of your customer service representatives, Ms. Marge Dolan, was very nice and helpful."
David from Houma, LA
Aug 05, 2008

"I just wanted to say thank you for providing a simple, straight-forward purchasing experience. "
Matthew from Walla Walla, WI
Aug 04, 2008

"I had a really good experience. I will recommend your company to friends."
Rodney from Redmond, WA
Jul 25, 2008

"Great customer service, follow-up and follow-through."
Gwen from Kansas City, MO
Jul 24, 2008

"I would like to say that I spoke to Marge and one of her assistants, who were terrific in solving a problem I had. I have had some bad experiences with online customer service, howeverm in this case, it was terrific. I only wish all companies had such people. "
Steve from Kiehi, HI
Jul 23, 2008

"Thanks for your great service."
Caroline from San Anselmo, CA
Jul 22, 2008

"I\'m very happy with the service (changed delivery addresses mid-order with no problems) and love the chair. Thanks"
Nicola from San Francisco, CA
Jul 15, 2008

"Great service! I will come back again in the future."
Sapan from Metuchen, NJ
Jul 15, 2008

"How do I find a store near me? Sun City Center Fl 33573"
Dorothy v Bryant
Jul 13, 2008

Reply: We have brick and mortar stores in the Chicagoland area; however, we are able to ship any product we offer to any US destination. We only charge sales tax in the state of Illinois and many of our products ship for FREE. Take a look at our online store and if you have any questions or are interested in daily specials… please call us!

"Not only did I recieve awesome service, but the quality of the chair and the follow up were wonderful! Thank you!"
Sue Heide
Jul 09, 2008

"Not only did I recieve awesome service, but the quality of the chair and the follow up were wonderful! Thank you!"
Sue Heide
Jul 09, 2008

"Your sales manager was helpful in answering a few questions before I even placed the order. I think your site works well too. I liked the pop-up that offers customer help."
Brian Lowery
Jul 08, 2008

"I am happy with my purchase and would like to thank your customer service representative, Sylvia, who was so gracious and helpful."
Janet Frake
Jul 09, 2008

"Your customer service staff (Josh) was outstanding! Thank you for the great service and exceptional products. "
Lynn from Marinet, WI
July 7, 2008

"I would highly recommend the leg massager; I\'ve been using the one I purchased from your company twice a day and it has helped the swelling I tend to get in the hot weather. "
Francis from Torrington, WY
July 3, 2008

"Great customer service! "
Gwen from Kansas City, MO
July 3, 2008

"Good work! "
Nick from Carmel, CA
July 3, 2008

"Every time I have placed an order with your store, the quality of customer service has been wonderful! Thank you for keeping that a part of your product! I appreciate it! "
Shana R.
July 1, 2008

"I was very please with my overall experience with Ultimate Back Store. I will come back for any future needs. "
Lloyd from Pheonix, AZ
June 30, 2008

"Your staff is excellent and the chairs are fabulous. "
Mary from La Honda, CA
June 25, 2008

"I just wanted to thank you and the rest of the UltimateBackStore.com staff for the excellent service in getting us our Aeron chair.  We also received the replacement for the missing screw today; please pass along our thanks for so quickly responding to our call.  It was a pleasure doing business with you. "
Deidre from Paxton, Massachusetts
April 23, 2008

"Josh was a great sales representative. He was very helpful and answered all of my questions. I would definitely return to UltimateBackStore.com for further shopping. "
James from Ridgecrest, CA
May 5, 2008

"Your products were incredibly priced and the lowest I could find. With free shipping, my chair arrived in less than 48 hours! It was perfect. What more could I ask for? I could not be more satisfied. Thanks! "
Michael from Grand Blanc, MI
May 12, 2008

"You company provided top-notch service, from beginning to end! "
Judith from Passadena, CA
May 26, 2008

"Wow! You had the best price for the Aeron chair I wanted. Plus you got it here in record time. I appreciated how you followed up with a phone call, just to check if everything went okay. Amazing! You\'re my guys from here on. "
Duane from Wichita, KS
June 4, 2008

"It was good doing business with you. The chair was delivered quickly, efficiently and on time. "
Paul from Richardson, TX
June 14, 2008

"I\'m very pleased with my chair. It was easy to put together and saved me several hundred dollars from the retail store price I was quoted. "
Sandy from Sarasota, FL
May 18, 2008

"Randy, one of your product specialists, was very helpful in our past purchases. He spent a fair amount of time to help us select the right color match for our Eames Stool. We have repeatedly purchased furniture from your company because Randy is so helpful with our selections. "
Margaret from New York, NY
July 3, 2008

"Excellent experience! Ordering was easy and the delivery was quick. I was very impressed! "
Rebecca Helfand from Waco, TX
May 22, 2008

"Your store has a great site, selection and customer service. "
Patrick Dawson from Austin, TX
May 20, 2008


I have ordered several chairs from your website and have always been very pleased.Shipping was prompt and my product came in perfect condition. I didn't receive an email when my order shipped, but I didn't mind because it arrived so quickly.

- Bryan K

The experience was very good. By coincidence, I ordered a totally unrelated product from another supplier the same day. I had my Obus Forme back rest on my chair and in use and I was still waiting for my other order to be processed! I was very happy with my UltimateBackStore.com experience.

- Will H

Pleasurable experience. Unexpected and couteous follow up.

- Aram L

You provided excellent customer service and resolved the problem quickly.

- Elizabeth G

The chair is nice and brand new, the price was great and shipping time was fast as well. Overall I am very satisfied, and would make my next purchase without any hesitation!

- David H

Now everyone in the office wants a new chair!

- Ken G

I've ordered several Aeron chairs from your website and all of the transactions have been pleasant.Thank you.


What a pleasure to have a chair that makes working all day a comfortable endeavor.

- Steve T

Have always received excellent service over the years.

- Eric R

Excellent product delivered much faster than expected. Online purchase was very easy!! I will be back in the future.

- Matthew B

Thank you so much. The service was exceptional and I was enjoying my new chair only 2 days after ordering it! Keep up the great work!

- Anita B

Best investment we've made in a long time. It is a great way to wind down in the evenings! Thank you.

- Kelly S

Thanks for the prompt service. Everything went great.

- Brandy R

I have always bought my Herman Miller furniture locally through the Orlando distributor. Aside from having to negotiate the price, I have never had a perfect experience getting the right combination of features on my chairs or having the chair delivered in a timely and courteous manner. I held my breath when I placed this order but the experience was excellent to say the least. First, Dana called and said the basic Celle chair was out of stock and that I was being upgraded at no additional cost. I have a broken neck, hence the need for a good chair for my home office. Everything was exactly as I ordered it. I found it very easy to put together. Thank you for such great service.

- Hubert O

My husband loves his massage chair! It has helped his restless leg syndrome and bad back! I will recommend this chair to everyone!

- Sandra F

How online shopping should be.

- Lawrence E

Though this was a Christmas present for my wife she opened it as soon as it arrived and I cant get her out of it. She loves it and that is exactly what I was hoping for when I ordered it. Thanks for a wonderful product!

- James F

The chair is great. Thank you! My back is feeling so appreciative...

- Robert H

Received my chair yesterday, assembled it in 10 minutes today, and it is everything I hoped for. I am very pleased with your business. Helpful assistance picking out colors, model and features, great pricing, rapid order fulfillment.

What more could you ask for? Thank you. It's been a pleasure doing business with you.

- Gary B

Dannielle Mares was particularly helpful in answering my questions about delivery options.

- Nancy F

I was very happy with the order.

- Michael P

Outstanding service and a follow up call was great.
Price is better than I can get it from a Stanford University Contract Vendor!

- Verenna M

Fast shipping, much sooner than expected!

- Adrian G

Great order and service process!

- Margie P

Fabulous product and shopping experience.

- Grace H

I thought the process was excellent. I also called after placing the order to change the chair size. The Care rep took care of the change without any issues.

- John L

Your web site makes it VERY easy and wonderful to shop with you. Thanks for that. I have already passed your site to several other business associates.

- Kim M

Client rep was very helpful and promptly handled my questions and order. Overall a great experience.

- Scott H

The service was fantastic. The Steelcase LEAP chair I ordered was on back-order but as soon as it arrived the back store fedx'ed the chair at no cost. The service was professional and I will certainly purchase from them again.

- Craig T

UltimateBackStore provided a very easy customer shopping experience. My order was processed quickly, arrived in a very timely manner and was in perfect condition. I would definitely return and buy more things from the store.

- Jacqueline W

Very easy and quick service. Would recommend.

- Dell R

Excellent service; I ordered a floor-model chair and, when notified they were out of stock, was provided with a new one after only a short wait.

- Mark K

Great chair. You made it very simple.

- John O

I will recommend you guys and purchase additional items for sure.

- Paul S.

I just bought an Aeron chair from UltimateBackStore.com.
The chair was at a great price and delivered fast. I really enjoy my new product! Thanks!

- Grace H.

It is very rare to receive exceptional customer service these days and UltimateBackStore.com not only provided it to the utmost degree but also assisted me with a very warm personality and a ton of patience for all of my questions. After speaking with one of the customer service representatives, they insisted that I call our previous vendor and to price match your companies offer. The company agreed to do it, however because of UltimateBackStore.com?s outstanding service, knowledge, and reassurance, we decided to place the order with your company. We are very pleased and look forward to doing business with UltimateBackStore.com again!

- Shannon R.

The chair is wonderful and worth every cent!

- Glorie C.

I purchased the iJoy175 from UltimateBackStore.com - it is awesome. It was delivered fast and didn’t need assembly; I pulled it out of the package and enjoyed it immediately, along with all of my friends. They all want one of their own. This chair really helps alleviate back tension and knots. I am a bodybuilder of 21 years and the massage does penetrate my back muscles.

Thank You UltimateBackStore!!!

- Rita S.

Customer service was excellent - I called up to ask when it would arrive, and the representative kindly told me the exact date, she was very courteous. The product arrived quickly and in perfect condition, I'll definitely recommend UltimateBackStore.com.

- Jackson P.

I couldn't be happier with my purchase from UltimateBackStore.com.

- David F.

I am pleased beyond words to find the item I purchased - replacement casters for my Herman Miller Aeron Chair - at such a great price. I was unable to find the casters at most sites and, on those sites that did have them, you could only order in sets of 5 or 10.
That's fine for a commercial entity, but I'm a single person that happened to be lucky beyond my stars to get an Aeron in the first place... so I don't understand other sites penalizing me for having but one chair! UltimateBackStore.com will forever be on my 'good guys' list and I'll make sure to pass anyone ever seeking items from just such a store their way!

- Gerald A.

I am completely satisfied with my iJoy Massage Chair and Ottoman!
I am the envy of all my friends!

- Donna F.

Great chair!!!

- Susan H.

Extremely impressed! I will recommend Ultimatebackstore.com to my friends!

- Anthony D.

I LOVE the chair!

- Virginia H.

We received our Aeron chair today it is perfect. Your company has the best service I liked the fact that I was able to track the shipment and the price was good. Thanks again for such good service.

- Mike R.

I ordered and made a return/exchange by phone and both were very efficiently and promptly handled. The products are very durable and worthwhile, too. Thank you!

- Jean A.

I Love my chair!

- Elliot C.

My husband assembled the chair last evening and is now sitting in comfort. Not only is the chair comfortable, but aesthetically pleasing as well .

- Vicki O.

Service was excellent and the employees I talked with were very professional.

- Christopher H.

Excellent customer service. Great follow through!

- Jennifer M.

Love the chair!

- James G.

Great chair, too!

- John C.

Wonderful pricing and product - I was 100% satisfied & impressed - Thank you!

- Karin R.

My UltimateBackstore.com experience was excellent as always. Would order products from your company again.


- Josh H.

Your store is gift from heaven! I've had five operations on my spine in the last two years (two discectomies; one to remove screws; one posterior spinal fusion and one anterior spinal fusion). It's so bad, that I haven't been able to sit at home or work since January 2005. Now, thanks to your store, I've found the perfect chair, and at the best price that I've ever seen. I've priced the chair in stores and on the Web; UltimateBackstore.com is the best. My wife (a surgical oncologist) and I (a corporate lawyer) are loyal customers of your store. Thanks.

- James P.

I would like to thank all of you at the UltimateBackstore.com for terrific service in my recent order of an Aeron chair - it is the most comfortable chair I've ever had! A special thanks to Jose Alverio for his phone assistance!

- Brian S.

I was impressed with the ease of the process at UltimateBackStore.com, and with the free shipping, no tax, and the promotional savings I received on my order. Customer service was friendly, prompt, and professional.

- Joy C.

I was incredibly pleased with my purchase from UltimateBackStore.com. I would recommend them to a friend or family any time!

- R C.

UltimateBackStore.com is a very easy to use site - quite intuitive.

- Javier G.

Product Specialist Josh, at UltimateBackStore.com, was very helpful.

- Khan C.

Absolutely love the chair!

- Karen S.

A "WOW" to UltimateBackStore.com for being so amazingly quick and efficient in getting the order processed. A lot of companies could learn from whatever it is you do. Now if you could just help our challenged cable company.


- Laura F.

UltimateBackStore.com has an easy and quick ordering system.

- Sandra N.

The chairs are great! I’m actually sitting in one right now. Thanks for your help and it was great that we could do business together. Your service was terrific.

- Tina R.

Thank you UltimateBackStore.com so much for everything, the chair is amazing! The first night I tried it I fell asleep in it.

- Anthony D.

We just came from a local furniture store where we saw your product for the second time - we were once again impressed and would have purchased right there on the spot, but they had only one - in the wrong color - and said they couldn't order for us unless they ordered in a quantity of six (6).

We came home, went online, found UltimateBackStore.com, and ordered exactly what we wanted - in the quantity of ONE (1)I might add. Haha. Just think... they could have done the same thing and made a few hundred dollars on us!

Thank you for the free shipping, too! Very, very happy about that. Can't wait for our iJoy 175 to arrive! My husband and I are flipping a coin to see who gets to use it first.

- Ben E.

Despite enormous challenges presented from the manufacturer of my ordered product, your associate, Jose Alverio, spearheaded the project and succeeded in my receipt of the product. He was the epitome of exceptional customer service and I appreciate his efforts on my behalf. He is an asset to your firm! As a result, I will continue to order my products from the UltimateBackStore.com.
Thank you again, Jose -- you are outstanding!

- Judith L.

I appreciate your service and will recommend ultimatebackstore.com to others who might be interested in your products.

- Jack S.

I received my replacement from FedEx today and installed it without a problem. Thanks so much for the great customer service you have provided in getting things resolved. I can now enjoy the comfort of a great chair knowing that there are great people supporting my needs should a problem ever arise. Have a great weekend…

- David G.

I purchased from Spain, the people are professional and delivery was fast. That was cool. I can't say enough about this establishment. Thank you. This was a great Experience.

- Alberto R.

I appreciated their honesty and customer service. I will order from UltimateBackStore.com again.

- Judy L.

Thank you so much. You all are a wonderful company! Such amazing customer service in an age where it usually seems to be nonexistent. Very refreshing.

- Harper H.

Item was delivered promptly and in good condition. I am satisfied with the service that I received from UltimateBackStore.com.

- Melissa R.

I love UltimateBackStore.com's products and am going to acquire the iJoy 130 as my next purchase!

- David L.

Great seller. Website is very functional and easy.

- Debra O.

This is more than a chair; I feel like I am sitting on a throne. Thanks for your help & kind regards.

- Volker W.

Reputable, great service and reliable. I appreciate UltimateBackStore.com's efforts to make the customer happy.

- Linda B.

The Aeron Chair from the UltimateBackStore.com is simply the best there is for long periods of sitting, especially in front of the computer. It is light, stable, and enjoyable to sit on. The UltimateBackStore.com even has a few niceties like leather arm rests and a specialized back support system. Warning -it is not a replacement for the gym! So stay strong and enjoy this product.

- Stephen S.

The whole transaction from submitting to delivery was a pleasant experience. I highly recommend UltimateBackStore.com.

- Richard G.

This is my second purchase from your store, I bought myself an Aeron chair probably a year ago. Now that my husband has back problems, I am buying him the wave Aeron. I love my chair. I know he will love it.

- Linda B.

Great experience -- no problems, on-time delivery.

- Karen S.

It was very easy to order from UltimateBackStore.com. Delivery was as promised, a full week between notification of shipping and actual delivery!

- John & Olive B.

Worked like a charm.

- Tom M.

I was very happy with everything from UltimateBackStore.com and I will shop there again and tell all my family and friends.

- Barbara A.

Working with UltimateBackStore.com was great, I will do so again.

- Keith D.

I recently purchased the Aeron chair with PostureFit. The chair arrived quickly and was well boxed. Assembly was minimal.

- Jeanette B.

Just wanted to say thank you to Dannielle for all her help selecting and purchasing my Aeron chair. As promised, the chair was delivered on time and in perfect condition and I absolutely love it! I am most thankful to her for pointing out the risks of purchasing this product on eBay - and want you to know that I am absolutely pleased with the service I got from her and UltimateBackStore.com. Thank you again - You've earned a customer for life!

- Cathy N.

UltimateBackStore.com had the fastest and most convenient way to order. The ordering information was easy to follow to get the merchandise I wanted. Thanks for all the help and guidance -- I needed it.

- Loretta P.

I've given UltimateBackStore.com an excellent rating on all items. They were very nice to deal with and very helpful. Delivery was sooner than expected.

- David S.

I was very pleasantly surprised with the service and speed with which my order was filled. Other companies offered the same product at the same price; however, not all companies offered free (and fast) delivery. So that was the deal-maker for me. I definitely will consider buying from this store in the future.

- Michelle G.

The folks at UltimateBackStore.com were quite helpful with resolving some confusion (on my part) with my order. Everything worked out beautifully. And I'm very pleased with my Herman Miller Aeron Chair!

- David S.

The experience of buying a chair from UltimateBackStore could not have been better. It all worked, including product size and color, ease of purchase and price. I would buy from them again and recommend them, as I have already, to my friends.

- Jill M.

Terrific customer service -- it was never difficult to reach a real person when I needed to and UltimateBackStore.com was consistently helpful and responsive.

- David K.

I ordered a Herman Miller Aeron chair from UltimateBackStore.com and found the entire experience simple and fast. I received two confirmation/order updates from the company. The shipping was free, and the chair arrived on a Saturday, which was surprising and convenient. I would recommend this company to anyone ordering products for his/her back -- very professional!

- Carol Y.

Fast and easy. Good site!

- Alice K.

The chair arrived! And it is perfect!

- Jill C.

I needed new wheels for my Herman Miller Aeron chair. I easily located the wheels at UltimateBackStore.com, and they were fairly priced. The order process was easy, I appreciated the email confirmation and the email notifying me when the product was shipped. I was easily able to track my order and it was shipped and delivered in a timely manner. I have bookmarked the UltimateBackStore.com for future purchases.

- Diana M.

We ordered 2 floor model Aeron chairs. They arrived quickly, in excellent condition and well packed. I called the store with a question while they were in transit. The salesperson was friendly and helpful. I'd recommend UltimateBackStore.com.

- Julie L.

Incredibly fast delivery and great price!

- Al P.

An amazing merchant. I am very pleased with their performance.

- Angel P.

The web site is informative and easy to use.

- Casey D.

Great chair! The floor model was in perfect condition.

- Ione M.

I have done business with UltimateBackStore.com before, the quality of their merchandise is excellent.

- Joan W.

This is probably one of the best customer service departments I've ever dealt with. I had an error on the order I sent in and they contacted me right away. They went out of their way to make sure everything was perfect and their delivery time was extremely fast. I would definitely do business with UltimateBackStore.com again and highly recommend others to do so.

- Dave M.

Great customer service. UltimateBackStore.com went the extra mile to make sure it arrived by Christmas.

- Frank P.

Great Job!

- Richard N.

Fast and easy with no hassles and no worries.

- Ron C.

UltimateBackStore.com was great when there was a small problem. When I got my chair, apparently a bolt was missing. However, instead of messing around and giving me a run around, they sent me the bolt overnight. I appreciate their speed. They get a A+++ in my book!

- James M.

I received my product within 4 days of ordering from UltimateBackStore.com. That was nice because it was right before Christmas. I had no problems with the transaction and everything went according to plan. I would buy from UltimateBackStore.com again.

- Perry K.

I had been looking around for a Herman Miller Aeron chair for several months. I was hoping to find an Aeron chair in the price range of $600. The only Aeron chair in the $600s was the basic model. That may have suited me well, but I decided I wanted the fully adjustable Aeron chair. Some of the reviews on eBay scared me a little because there were a couple of people who purchased chairs and never received them. Hence, I decided to go with a company/store that was better known, The UltimateBackStore.com. The Herman Miller Aeron chair was easy to order via the Internet and the chair delivery was relatively fast.
My wife and I are very happy with the quality of the chair (a floor model) and the speed of the delivery.

- Patrick A.

UltimateBackStore.com was great. They had what I wanted at a price that was acceptable to me. I ordered it and it arrived when they said it would. Who can ask for more?

- Ruth L.

Thanks for the great service. I love my chair.

- Stacey B.

Your staff was very helpful when I called on a Saturday night. I actually spoke to a live person and was pleasantly surprised. My Aeron chair arrived very quickly, in great shape, and I am very impressed. I will definitely recommend you to my colleagues and shop with UltimateBackStore.com again.

- Adam A.

Great service! This branded item was available at a slightly lower price from another merchant. We chose the UltimateBackStore.com in part because the lower priced competition wouldn't tell us shipping costs until after we'd entered credit card information. It was a great choice -- good price, excellent quality, fast and efficient shipping. We would use them again.

- Helen S.

Great service.

- Chris K.

The chair was everything they promised it would be. It arrived in timely fashion. Their price was better than any other retailer I found in my research.

- Dave F.

These excellent products shipped very quickly. Great prices and customer support! I would order from this company again with no hesitation.

- Sanford B.

The Mirra chair was exactly as described. When I called, the customer service person was very courteous and ACTUALLY HELPFUL!

- Jarrett W.

I highly recommend UltimateBackStore.com! They're fast, efficient, and excellent in all ways.

- Marilyn H.

From my very first call to Dannielle, the experience was perfect -- she was knowledgeable, helpful, discreet and kind. I felt this chair -- the Leap -- was perfect for me. I was advised through email and tracking the location of my chair, which not only came quickly, came early! I was able to put the chair together myself, and when I had difficulty with one handle, I called and spoke to the nicest representative who talked me through it easily. It was a perfect experience for me and I will buy again from this company as soon as my other old chair falls apart.

- Karen M.

I was leery at first about making a purchase through the Internet, but the customer service at UltimateBackStore.com is excellent (throughout the ordering process). The refund was prompt for the one part I had to return. I would recommend this company.

- Alix Z.

I ordered 3 chairs from UltimateBackStore.com. I received them promptly and in good order. It was a great shopping experience.

- Howard S.

Very quick delivery. The chair came within four days of being ordered. I am very satisifed.

- William F.

The floor model sale from UltimateBackStore.com offered the best price for the Herman Miller Fully Adjustable Aeron Chair that I could find. Ordering was super easy. Delivery was very fast. The chair, despite being a floor model, appeared BRAND NEW!! Everything was wrapped as if it came straight from the factory. The castors were scratch-free. We absolutely love the chair!! I would definitely buy from UltimateBackStore.com again. I am very satisfied with the whole experience and would highly recommend ordering from UltimateBackStore.com.

- William B., M.D.

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