Track Your Order

In-Stock Order Tracking

These products ship within 24 hours. Upon shipment customer will receive a tracking code via email.

Custom Order Tracking

These products need to be order from the factory. Customers will be notified after 5 business days of the status of their custom order. For more information or updates on the status of your custom order, please contact customer care, call 1.888.782.2225 or email: customercare@ultimatebackstore.com

Shipping & Delivery

We are committed to getting your order to you quickly and in perfect shape.

Shipping Information

Every in-stock/quick-ship item, is packaged and shipped from our warehouse within 24 hours, guaranteed. Your Product Specialist will give you an estimated time of arrival at the time of purchase.

Custom orders, including special colors or large quantities will take additional time. First, you will receive a Custom Order email confirmation. Next, within 3 to 5 business days you will receive an email notification with the projected arrival date. If anything happens to interfere with arrival on the promised date, you will receive a call or an additional email. Custom and special orders ship directly from the manufacturer by means of their shipper of choice.

Our products ship exclusively via Federal Express (FedEx) from our warehouse. Your order is traceable; simply enter your tracking code in the appropriate field on their site: (FedEx tracking). You will find your tracking code on your shipping confirmation.

Delivery Information

For over-size, extremely heavy or cumbersome, priceless furniture that needs extra care or special handling, we recommend White Glove Delivery service. White Glove, provided by various carriers, is as close as we can come to a guarantee that your valuable furniture will arrive safely. This personalized delivery service includes:

• Scheduled arrival
• Unpacking your item
• Packaging removal
• Damage inspection
• Peace of mind

Please let us help you. Call Toll Free 1.888.782.2225 to speak to a helpful Product or Customer Care Specialist or click on Live Chat above.

Returns & Exchanges

We want you to be more than just satisfied with your purchase from UltimateBackStore.com, we want you to be completely satisfied.

We will gladly accept merchandise returns within 30 days of purchase. Your full purchase refund will exclude any exchange/return/restocking fees. Certain items, such as Custom, Custom Color and Quick Ship orders are exceptions, since they are made-to-order, as noted below.

To qualify for a full refund, less exchange/return/restocking fees:

• A return authorization is required for all returns. Please contact Customer Care Toll Free at 1.888.782.2225 to speak to a helpful Customer Care Specialist or click on LiveChat above to obtain a return authorization.
• Returned items must be in new/original condition
• All shipping costs associated with returned merchandise are the customer's responsibility.

Order Cancellations

We are sorry to hear that you need to cancel your order. We offer a 30 day return policy on most of our in-stock furniture. To cancel or make changes to your order, please call 1.888.782.2225 to speak with a Product Specialist.

Custom Order Cancellations

You can cancel your custom order within 72 hours of the order date. A 25% restocking fee will be assessed to any order cancelled or returned after 72 hours.

Please contact Customer Care for assistance in the cancellation, call 1.888.782.2225 or email: customercare@ultimatebackstore.com

Custom Color Cancellations

All Leap/Freedom and Embody Chairs in custom colors are ordered from the factory.

They may be returned within 30 days of receipt. A return/exchange charge of $149 and a 25% restocking charge are incurred by returning these chairs as follows.

• The Embody Chair and Freedom Chair incur a return/exchange charge of $99.
• The Aeron Chair and Leap Chair incur a return/exchange charge of $75.

Damaged or Defected Merchandise

We are very sorry if your order has been received in unsatisfactory condition. We inspect all of our merchandise prior to shipment and are extremely careful in our packing and shipping processes. Please call us Toll Free at 1.888.782.2225 to have a helpful Customer Care Specialist assist you with your damanged or defective order.