Customer Care

Product Information
Shipping & Delivery

We strive to make purchasing from us easy and hassle free.

We're here to help.
1.888.782.2225

Monday – Friday: 8am to 7pm CST (Central)
Saturday: 10am to 6pm CST (Central)
Sunday: 12pm to 5pm CST (Central)

After-hours: Please call 1.847.767.3800,
ask for Rich, our Sales Manager.

 


Assembly Instructions

We want you to enjoy the products you order from UltimateBackStore.com as soon as possible. In case you didn’t receive assembly instructions with your package, we have included them below for your convenience. If you would prefer to see a video demonstration, please refer to the specific product pages online.

Here are our most requested instructions:


For your convenience, instruction manuals can be found at the bottom of a Product Page under Support Documents.

If you need further assistance, please call us at 1.888.782.2225 or email: customercare@ultimatebackstore.com.

Chair Repair

UltimateBackStore.com stocks authentic factory parts for all major manufacturers, including Herman Miller, Steelcase, Knoll, Humanscale and more, for customers who wish to repair their own furniture. Timely replacement of worn parts increases the longevity of seating and protects your investment.

Call to order the correct part for your chair; parts are not necessarily interchangeable from model year to model year. Our Certified Warranty Service Technicians will help you determine what part or parts are needed for your specific model.

Call us Toll-Free: 1.888.782.2225 or email: customercare@ultimatebackstore.com

All of our Warranty Service Technicians at UltimateBackStore.com are factory trained and certified by Herman Miller, Steelcase and more. You can be assured that all of the highest standards in replacement part recommendations and diagnostics are met at OfficeDesigns.com..

Our repair/replacement part collection includes, but is not limited to: cylinders, backs, seats, arms, lumbar supports and thousands more. Call today and we’ll help you discern the correct part for your chair.

We will gladly work with you to assure that your seating is working properly. Whether obtaining a part, diagnosing a problem or fixing your broken chair, we can get you back in your chair quickly. OfficeDesigns is also an official Herman Miller Warranty Service Center.

Call or email today for a thorough consultation and expert advice: Call us Toll-Free: 1.888.782.2225 or email: customercare@ultimatebackstore.com